Most likely, they can be found by expanding the Unknown Devices drop-down menu. See whether any of the entries in Device Manager have a yellow exclamation point in the icon.If your headset is not visible inside the Sound, video and game controller menu, continue with step 3.
Note: If you manage to install a new driver version, reboot your computer and see if the issue is resolved at the next startup. Then, click on Search automatically for updated driver software and see whether there’s a new version available. If it is listed, right-click on it and choose Update driver.
Then, type “ devmgmt.msc” and hit Enter to open Device Manager.
The quickest way to inspect if your PC is using the correct audio drivers is via Device Manager. Your computer might fail to recognize your headphones because Windows is not using the correct audio drivers or the drivers where corrupted after a bad installation – happens frequently when users update from an older version to Windows 10. Some affected users have managed to resolve the issue and get their PC to recognize their headphones by updating to the latest audio drivers available. If your PC is still unable to detect your headphones/headset, continue with Method 2.Ģ. At the next startup, see if the issue has been resolved.
Then, type “ control” in the Run box and hit Enter to open Control Panel. Here’s a quick guide on disabling headphone jack detection from the Realtek software: Note: This method won’t be applicable if you’re not using Realtek HD Audio Manager to manage your sound streams. This seems like an isolated Realtek software bug and might not occur in every version. By disabling the headphone’s jack detection from the front panel jack, some users have managed to get their headphones recognized. Some users have discovered that this issue occurs because of the way that the Realtek software manages the panel jacks.